An organisation dedicated to customer service
The flexibility of our network of branches and services is dedicated to equipment manufacturers who are looking to develop sales in a particular area. Our teams and resources ensure the right operation in the right place, from a few hours to several months.
In every branch, a customer service manager (an experienced industrial maintenance engineer) makes sure that every problem encountered by your customers is solved as professionally and as quickly as possible thanks, in particular, to our dedicated and computerised systems that we have developed exclusively.
Once the operation is completed, the engineer completes an online service report detailing the work carried out, the causes of the problem and the parts changed; the report also includes recommendations to improve equipment performance.
For you, the traceability of this data represents a valuable resource, guaranteeing savings for the next service operations.
Spare part management and logistics are key elements in a successful and efficient customer service guaranteeing the right part in the right place at the right time. Logistics platforms are set up in our technical branches to ensure maximum availability.
